Definitions

 

In these general terms and conditions, the following words have the meaning stated below, unless the context indicates the contrary:

 

Reflection periodmeans the period within which a consumer can exercise his right of withdrawal;

Consumermeans the natural person who is not acting for purposes relating to his trade, business, craft or profession;

Daymeans calendar day;

Digital content means data produced and delivered in digital form;

Sustainable data carrier means any tool - including e-mail - that enables a consumer or Langsam to store information addressed to him personally in a manner that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which enables unaltered reproduction of the stored information;

Right of withdrawalmeans the option for a consumer to cancel the distance contract within the cooling-off period;

Distance contract means an agreement concluded between Langsam and a consumer in the context of an organized system for distance selling of products, digital content and/or services whereby, up to and including the conclusion of the agreement, exclusive or joint use is made of one or more remote communication techniques;

Withdrawal formmeans the form included in the Appendix to these conditions for a consumer to cancel the distance contract within the cooling-off period;

Langsammeans the company Langsam B.V., located at Tweede Hervendreef 34, in 's-Hertogenbosch and registered in the Trade Register of the Chamber of Commerce under number 88300757; and
Websitemeans Långsam's website, being www.langsam.eu.

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1) Applicability

 

1. These general terms and conditions apply to every offer from Langsam and to every distance contract concluded between Langsam and a consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, Langsam will indicate before the distance contract is concluded how the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

3. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second applies mutatis mutandis and in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.

 

2) Offer

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1. Obvious mistakes or errors in the offering of products, digital content and/or services do not bind Langsam.

2. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer.

 

3) Agreement

 

1. The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set.

2. If the consumer has accepted the offer electronically, Langsam will immediately confirm receipt of acceptance of the offer electronically.

 

4) Right of withdrawal

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1. The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons.

2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, other than the carrier, has received the product, or:

   1. if the consumer has ordered multiple products in the same order: the day on which the consumer or a third party designated by him, other than the carrier, has received the last product. Langsam may, provided that it has clearly informed the consumer of this prior to the ordering process, refuse an order for multiple products with different delivery times;

   2. if the delivery of a product consists of several shipments or parts: the day on which the consumer or a third party designated by him, other than the carrier, has received the last shipment or the last part; or

   3. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer or a third party designated by him, other than the carrier, has received the first product.

   4. The consumer can terminate a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium within 14 days without giving reasons.

   5. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

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5) Treatment of the product during the cooling-off period

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1. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.

2. The consumer is liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

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6) Exercise of the right of withdrawal

 

1. When the consumer exercises his right of withdrawal, he must report this to Langsam within the cooling-off period by means of the withdrawal form or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) Langsam. This is not necessary if Langsam has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.

3. The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the instructions provided by Langsam.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer bears the direct costs of returning the product.

6. If performance of the service starts during the reflection period, the consumer owes an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.

 

7) Obligations of Langsam upon withdrawal

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1. If Langsam enables the notification of withdrawal by the consumer electronically, it will immediately send a confirmation of receipt after receiving this notification.

2. Langsam will reimburse all payments made by the consumer, including any delivery costs charged by Langsam for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Langsam offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer proves that he has returned the product, whichever is the earlier.

3. Langsam uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Langsam does not have to reimburse the additional costs for the more expensive method.

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8) Price

 

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

2. Notwithstanding the previous paragraph, Langsam may offer products and/or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if Langsam has stipulated this and: 
   a) these are the result of legal regulations or provisions; or
   b) the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
   cThe prices stated in the offer of products and/or services include VAT.

 

9) Compliance with agreement and additional warranty

 

1. Langsam guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or or government regulations.

2. In any case, no claim can be made under paragraph 1 of this article (i) in the event of damage due to intent or negligence, (ii) in the event of normal wear and tear and/or (iii) in the event of damage due to failure or improper taking the instructions for use or instructions for use.

3. An additional guarantee provided by Langsam's supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against Langsam under the agreement if Langsam has failed to fulfill its part of the agreement.

4. An additional guarantee means any obligation by Langsam, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what he is legally obliged to do in the event that he has failed to fulfill his part of the agreement.

 

10) Execution of agreement and delivery

 

1. Langsam will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has provided to Langsam.

3. The consumer must provide Langsam with the correct address and email address. Any changes to this must also be communicated to Langsam in a timely manner. If the consumer has provided an incorrect address for delivery, the additional shipping costs will be borne by the consumer.

4. Delivery takes place while stocks last.

5. Ownership of delivered products is transferred to the consumer after the amount due has been paid. The risk of the products passes at the time of delivery to the consumer.

6. Langsam will execute accepted orders within 3 working days at the latest, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this within 3 working days after placing the order. In that case, the consumer has the right to terminate the agreement without costs.

7. After dissolution in accordance with the previous paragraph, Langsam will immediately refund the amount paid by the consumer.

8. The risk of damage and/or loss of products rests with Langsam until the moment of delivery to the consumer or a representative designated in advance and made known to Langsam, unless expressly agreed otherwise.

 

11) Payment

 

1. Unless otherwise stated in the agreement, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after concluding the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.

2. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to Langsam. Payment orders for giro and banking institutions are at the expense and risk of the person who gives the order (or authorization) for payment.

 

12) Accounts and registration

 

1. The consumer can create an account or otherwise register on the website. Langsam reserves the right to refuse an application for such a registration or to cancel the registration, for example after discovering irregularities.

2. The login details are strictly personal and may not be made available to third parties. The consumer is responsible for the use of his login details, even if this happens without his knowledge.

3. The consumer will immediately warn Langsam if he suspects that his login details are known to a third party or if any other irregularities occur.

4. The consumer is not permitted to request or manage more than one account. The consumer is furthermore not permitted to (re)apply for or manage an account after Langsam has refused the consumer's application for an account or has canceled the consumer's account after registration.

 

13) Force majeure

 

Langsam and the consumer are not obliged to fulfill any obligation if they are prevented from doing so as a result of a circumstance that is not attributable to its fault, and is not for its account under the law, a legal act or generally accepted views. comes.

 

14) Complaints procedure

 

1. Langsam has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the performance of the agreement must be submitted fully and clearly described to Langsam as soon as possible after the consumer has discovered the defects.

3. Complaints submitted to Langsam will be answered within 7 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Langsam will respond within 7 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

 

15) Privacy and security

 

1. Langsam respects the customer's privacy. Langsam handles and processes all personal data provided to it in accordance with applicable legislation, in particular the General Data Protection Regulation. The customer consents to this processing. Langsam uses appropriate security measures to protect the customer's personal data.

2. For more information about privacy, please refer to the Langsam website.

 

16) Other

 

1. Any deviations from these general terms and conditions can only be agreed in writing. No rights can be derived from such deviations with regard to legal relationships entered into later.

2. Unless proven otherwise, Langsam's administration serves as proof of the requests and/or orders made by the consumer. The consumer acknowledges that electronic communication can serve as evidence. 

3. Langsam is entitled to transfer the rights and obligations under the agreement with you to a third party by a single notification to you.

4. If and to the extent that any provision of the general terms and conditions is declared null and void or annulled, the other provisions of these general terms and conditions will remain in full force. Langsam will then establish a new provision to replace the void/nullified provision, whereby the scope of the void/nullified provision will be taken into account as much as possible.

 

17) Applicable law

 

Agreements, and all non-contractual obligations arising therefrom, between Langsam and the consumer to which these general terms and conditions apply, are exclusively governed by Dutch law.

 

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Appendix Withdrawal form

 

At:

Långsam B.V., Tweede Hervendreef 34, 's-Hertogenbosch.

 

Email address: support@langsam.eu

 

I hereby inform you that I revoke our agreement regarding the purchase of the following order:

 

Order or order number:

Ordered/received on (dd-mm-yyyy):

Enter the date above on which you received your order or the date of your order.

 

First and last name:

Street name + house number:

Postal Code:

Residence:

E-mail address:

Date:

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Signature

Sign this form if you are not sending this form by email but by post.

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You can also read the general terms and conditions to download.